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your visit

Services

Wi-Fi

Free Wi-Fi is available across Westwood Cross using The Cloud. Simply go to Wi-Fi settings on your smartphone and set up a free account. Alternatively, download the app, set up an account and enjoy free internet access at Westwood Cross time and time again. Some of our stores also offer Wi-Fi including O2, Costa, M&S and Debenhams.
Please contact individual stores for information.

Disabled Go

We do our best to make this venue accessible to everyone. This venue has recently been audited by Disabled Go who have provided full details of accessibility and facilities for disabled persons. You can find the report on the Disabled Go website.

Click & Collect

Why not shop online and collect in-store at Westwood Cross?  This way you can shop from the comfort of your own home, and pick it up at your own convenience.  You'll find that most of our stores are open until 7.30pm weekdays and as you don't have to pay for parking you can relax and enjoy Westwood Cross. Please note: individual store hours may vary. Please check store opening hours here before visiting.

Stores offering a Click & Collect service are as follows:

  • BOOTS
  • CLAIRES ACCESSORIES
  • CLARKS
  • DEBENHAMS
  • ERNEST JONES
  • GAME
  • H SAMUEL
  • JD SPORTS
  • MARKS & SPENCER
  • MONSOON
  • NEW LOOK
  • NEXT
  • OUTFIT (order from any Arcadia brand and collect at Outfit) 
  • RIVER ISLAND
  • SUPERDRUG
  • WATERSTONES
  • WH SMITHS

For more information contact the individual stores.

Mobile Phone Charging

There is a phone charging point at Guest Servcies in the management suite. Customers will need to provide their own cable and they must stay at Guest Services while their phone is charging. Bella Italia also has USB points for charging devices (own cable required). 

Cash Machines

Two HSBC ATMs are based outside the HSBC bank in the main Compass Square. An external Barclay’s Bank ATM is based outside WHSmith.

Kiddy Cars

Kiddy Cars are now available at Westwood Cross. You can hire a Kiddy Car from Guest Services in the management suite. The cars have a handy storage area and a drinks holder, and can make shopping with the children easy and fun. 

Hire of the cars costs £3 for one hour or £5 for two.

Parents or guardians of the child will need to bring either a passport or photo driving licence and leave a £20 returnable deposit. 

Gift cards

Westwood Cross no longer sells its own gift card. If you have an existing Westwood Cross gift card, you can continue to use this in our participating stores until the card's expiry, one year from date of purchase. 

The store which are not participating are: Ability Plus, Brows, Grosvenor Casino, Mecca Bingo, Subway, TK Maxx, The Works, Travelodge, Vue Cinema and Yours.

You can check your gift card balance and expiry date by visiting www.getmybalance.com or by calling 0121 260 2849. For all other gift card enquiries, please contact the gift card provider, EML, on 0121 268 3210.

 

Terms and conditions of use

Please note that each gift card is valid for a year from date of purchase and will expire thereafter. Once the gift card has expired the money on the gift card will no longer be available and the gift card can no longer be used. All rights to the money will be lost.