Customer Service
Do you have a question or some feedback about Westwood Cross? Have you found or lost something? Would you like to buy a gift card?
Guest Services are here to help. You'll find them in the wooden kiosk just outside Debenhams.
Opening Hours
Monday to Friday: 11am to 5pm
Saturday: 11am to 6.30pm
Sunday: 10am to 4.00pm
Please note Guest Services will be closed for 30 minutes between 2.00pm and 3.00pm
Wi-Fi
Free Wi-Fi is available across Westwood Cross using The Cloud. Simply go to Wi-Fi settings on your smartphone and set up a free account. Alternatively, download the app, set up an account and enjoy free internet access at Westwood Cross time and time again. Some of our stores also offer Wi-Fi including O2, Costa, M&S and Debenhams.
Please contact individual stores for information.
Disabled Go
We do our best to make this venue accessible to everyone. This venue has recently been audited by Disabled Go who have provided full details of accessibility and facilities for disabled persons. You can find the report on the Disabled Go website.
Click & Collect
Why not shop online and collect in-store at Westwood Cross? This way you can shop from the comfort of your own home, and pick it up at your own convenience. You'll find that most of our stores are open until 7.30pm weekdays and as you don't have to pay for parking you can relax and enjoy Westwood Cross.
Stores offering a Click & Collect service are as follows:
- BOOTS
- CLAIRES ACCESSORIES
- CLARKS
- DEBENHAMS
- ERNEST JONES
- GAME
- H SAMUEL
- JD SPORTS
- MARKS & SPENCER
- MONSOON
- NEW LOOK
- NEXT
- OUTFIT (order from any Arcadia brand and collect at Outfit)
- RIVER ISLAND
- SUPERDRUG
- WATERSTONES
- WH SMITHS
For more information contact the individual stores.
Mobile Phone Charging
There is a phone charging point at the Guest Servcies Kiosk. Customers will need to provide their own cable and they must stay at the kiosk while their phone is charging. Café Rouge also has USB points for charging devices (own cable required.)
Cash Machines
Two HSBC ATMs are based outside the HSBC bank in the main Compass Square. An external Barclay’s Bank ATM is based outside WHSmith.
Kiddy Cars
Kiddy Cars are now available at Westwood Cross. You can hire a Kiddy Car from the Guest Services Kiosk near Debenhams. The cars have a handy storage area and a drinks holder, and can make shopping with the children easy and fun.
Hire of the cars costs £3 for one hour or £5 for two.
Parents or guardians of the child will need to bring either a passport or photo driving licence and leave a £20 returnable deposit.