Customer Facilities & Services

The Westwood Cross Guest Services team are happy to help with any and all queries, questions and feedback, and we love to hear from you! To contact the Reception desk, you can call us on 01843 867273 or email hello@westwoodx.co.uk.

Please note: Our Centre Management Office is open 9:30am – 5:30pm on Monday to Saturday and 10.00am – 4.00pm on Sunday. The Centre Management Office is open for lost property collection from Monday - Saturday, 9.30am-5.30pm.

Accessible Facilities - Parking

Our centre is audited regularly to ensure all guests are able to enjoy a great day out with us.

We have over 90 reserved parking spaces for guests with accessibility requirements, these are conveniently located close to shops and restaurants. Please remember to display your blue badge using one of these spaces and kindly remember that not all disabilities are visible.

The Guest Services and Management Teams are always happy to help make your stay at Westwood Cross as enjoyable as possible. Contact us if you require assistance: 01843 867273 or speak to any member of Westwood Cross staff during your visit.

Accessible Facilities - Wheelchair Loan

We have wheelchairs available on loan from the Management Suite, you will find this near Subway. Please call 01843 867273 or email our Guest Services team at hello@westwoodx.co.uk to book in advance.

You will need to provide one form of ID to hire your wheelchair. This will be retained and held securely for the duration of the hire period, and will be returned upon the return of the wheelchair.

Please note that there is a lift in the Management Suite.

Accessible Facilities - Toilets

The accessible toilet facility is on the first floor of the Management Suite and can be reached by lift. These amenities support visitors with adult social care needs and includes a hoist, a height-adjustable bench, accessible handles and a state-of-the-art alarm system.

InPost Locker and Amazon Locker

Our new InPost Locker can be found next to M&S and behind the bike racks. InPost Lockers offer a quick, simple and contact-free way of helping you collect, send and return parcels easily. Visit the InPost website to find out more.

Our Amazon Locker is located near Subway and is called Baines. Instead of delivering a parcel to your home or business address, you can select our Amazon Locker and pick up your parcel at a time that's convenient for you. After all, parking at Westwood Cross is free and the shops and restaurants and leisure facilities are open late.

Autism Friendly

Sunflower lanyards are a discreet way of indicating that the wearer may have a hidden disability and may need extra support or a little more time. You can pick up a free lanyard from the Management Suite.

On Wednesdays and Sundays we do not play music in the shopping mall to make the centre more autism-friendly, however please be aware that retailers are likely to have music playing within their stores every day.

We have a Quiet Room located near Claire's and Next. A member of our Security Team can grant you access, if needed. If the Quiet Room is in use, an alternative room will be allocated within the Management Suite. We also have Ear Defenders available on request, again simply approach any member of Westwood Cross staff and they will be happy to help.

The Vue cinema has autism-friendly screenings at 10am on the last Sunday of each month. For more information contact Vue direct: 0345 308 4620 (calls are charged at your local rate).

Baby & Children Facilities

Changing facilities: Changing facilities are available on the upper level of the Management Suite and are accessible by lift. There are also facilities in M&S.

Car parking: Our car park is free and we have ample parent & child parking spaces.

Late-night shopping: When it’s bedtime, reward yourself with a little you time. Get a babysitter and enjoy late-night shopping with the shops open until 7.30pm on weekdays. Our restaurants, cinema and casino are open even later.

Wi-Fi

Free Wi-Fi is available across Westwood Cross using The Cloud. Simply go to Wi-Fi settings on your smartphone and set up a free account.

Alternatively, download the app, set up an account and enjoy free internet access at Westwood Cross time and time again. Some of our brands also offer Wi-Fi, including O2, Costa and M&S. See individual brands for information.

Click & Collect

Why not shop online and collect in-store at Westwood Cross? This way you can shop from the comfort of your own home, and collect at a time that's convenient for you. You'll find that most of our brands are open until 7.30pm on weekdays and as you don't have to pay for parking you can relax and enjoy Westwood Cross. Please note: individual brand hours may vary. Please check opening hours before visiting.

Brands offering a Click & Collect service:

Boots / Claire's Accessories / Clarks / H Samuel / JD Sports / Marks and Spencer / New Look / Next / Primark / River Island / Superdrug / Waterstones / WHSmith

Contact individual brands for more information.

Bikes

We have several bike racks located around the shopping centre, which you can find in the following locations:

Vue – 13 spaces
Mecca Bingo & Grosvenor Casinos – 4 spaces
Thai Village Restaurant & Bar – 4 spaces
Marks and Spencer – 10 spaces
Westwood Cross Management Suite - 9 spaces

Please chain your bike to these racks whilst at the centre.

Lost Property

If you have lost or misplaced an item during your visit to Westwood Cross, we are happy to help! The Centre Management Office is open for lost property collection from Monday - Saturday, 9.30am-5.30pm.

For lost property, please get in touch with our Guest Services team by calling 01843 867273 or emailing hello@westwoodx.co.uk with a brief description of your missing item and the approximate time and date of your visit and our team will check our lost property database and be in touch.

To register an item as lost, please log here: NotLost system. We will use the information you provide us with, to match with any property handed in and will contact you if we believe we have found your item. We log all items lost in the centre and use the NotLost system to manage our lost property enquiries and records.

If you think you have lost an item during a visit to a particular brand, please contact the brand directly. You can find a list of all our brands and their contact details here.

Cash Machines

Cash machines are located outside the HSBC bank in the Main Mall and a Barclays Bank ATM is located outside WHSmith.

Dogs

Well behaved dogs are welcome, but must be kept on a lead. Please ensure you clean up after your dog and remember not to leave your pet in a car, especially on a hot day.

If your dogs need a drink we keep a bowl of water for them outside the Management Suite, around the corner from The Body Shop.

Electric Car Charging

Free electric car charging and free parking in Thanet, simply plug in and shop!

Shop with peace of mind knowing that you're getting all charged up. What's more, it's free for up to three hours of charging time!

You'll find a few different electric charging options, all located in the Westwood Cross car park next to Primark. There are three Tesla charge points (two of which are multi-charge and one that is Tesla) and two Podpoint charging points, for which you will need an app.

Electric car charging in Thanet, sussed!

First Aid

Should you require First Aid assistance please ask a member of staff. We have privacy screening tents and the majority of our team are First Aid trained.

Health

There are three defibrillators on-site at Westwood Cross. You can find these defibrillators in the following locations:

Near TK Maxx & Homesense
Just Fitness by Bannatyne
O2

Motorbikes

We have parking spaces for motorbikes at Westwood Cross Shopping Centre. The spaces are opposite TK Maxx in row E and allow you to chain your bike up.

Photobooths

There is a photo booth on the ground floor of the Management Suite and in the WHSmith store.

Post Box

The post box is situated outside the Management Suite.

Toilet Facilities

Our public and accessible toilets are free to use, you will find them on the first floor of the Management Suite, near Subway. A baby changing room is located on the first floor of the Management Suite.

Opening Times:
Mon - Sat: 9.30am - 6.30pm
Sun: 10.00am - 4.00pm

Some of our brands may offer their own toilet facilities and additional baby change facilities. Please ask in-store for further details.

Travelling by car

Our car parks are free and we have ample disabled and parent & child parking spaces. These are distributed throughout our car parks which stretch from Primark to Marks and Spencer and from Travelodge to Mecca Bingo.

Please be aware that neighbouring car parks can charge for parking and to always read the signs where you have chosen to park to confirm whether fees apply.

Westwood Cross is easy to find, right between the seaside towns of Margate and Ramsgate. Sat nav users should use the postcode CT10 2BF.

Your Security

Here at Westwood Cross we take your safety and security very seriously. We work closely with Kent Police to ensure Westwood Cross remains a safe and relaxed environment for our guests and staff. We also have our own fully accredited team who are also First Aid trained.

We have CCTV that has been installed throughout the centre and our car parks. This is monitored 24/7 by our highly trained security staff. The walkways across the centre have large open spaces and clear sight lines, even the trees and shrubs are routinely cut back to maintain visibility and the car park is well lit.

We ensure security is an integral part of our day to day activities. We ask you to help us by being vigilant for anything or anyone that looks suspicious or out of place.

Gift Cards

Westwood Cross no longer sells its own gift card. Many of our fantastic brands, restaurants and cafés offer their own gift cards, which can be purchased in-store. Please visit brands directly for more information.