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Facilities

Accessible Facilities

We do our best to make that the shopping centre accessible to everyone and are regularly audited to ensure that the services we provide are suitable to ensure that all our visitors are able to enjoy a great day out with us. 

We have over 90 reserved parking spaces for guests with accessibility requirements, these are conveniently located close to shops and restaurants. Please remember to display your blue badge using one of these spaces. 

Our Guest Services teams are always happy to help make your stay at Westwood Cross as enjoyable as possible, please contact them if you would like any help, you can call them on 01843 867273 or speak to any member of Westwood Cross staff.

Accessibility - wheelchair hire

Ability Plus provides the hire of mobility scooters, powerchairs and manual wheelchairs for guests. The store also has for sale scooters, wheelchairs, power chairs, stairlifts and an extensive number of daily living aids to assist around the home. 

Need to hire a scooter or wheelchair?  Just give Ability Plus a call on 01843 265042 and they will bring it to your car to help you on your journey.

Please note, charges do apply. Hire costs for 4 hours: 

  • Scooter £6.50 
  • Wheelchair £3.60 

Bikes

We have several bike racks located around the shopping centre, they can be found near Ability Plus, Primark, the Vue, Travelodge and another between M&S and EE.  Please chain your bike to these racks whilst at the centre.

Baby & Children Facilities

Changing facilities: Available on the upper level of the Management Suite and are accessible by lift, there are also facilities in Debenhams and M&S.

Car parking: Our car park is free and we have ample disabled and parent & child parking spaces.

Late-night shopping: When it’s bed time, reward yourself with a little you time. Get a babysitter and enjoy late night shopping with the shops open until 7.30pm on weekdays. Our restaurants, cinema and casino are open even later. 

Kiddy Cars

Hire a kiddy car and experience for yourself how shopping with the children can be easy and fun. Children can choose which one of the fleet they want to ‘drive’ - from a police car, to a yellow taxi or a sporty little number. 

The cars have a handy storage area and a drinks holder, and a choice of single or double seats. 

To hire, parents or guardians of the child will need to come to Guest Services (upstairs in the management suite) and bring either a passport or photo driving licence and leave a £20 returnable deposit or join the free Little Bears Kids Club and receive 50% off the fee straight away – bring some ID with you.

Cost: £1.50 an hour or £2.50 for two hours (Little Bears Kids Club rate). 

Autism Friendly

On Wednesdays and Sundays we do not play music on the shopping mall to make the centre more autism friendly.  Please be aware however that the retailers themselves still could have music playing within their stores on these days. 

There is an autism quiet room in the Community Hub which is near Next. If it is required please just approach a member of our Security and they can open it on request. Should it be busy then there will be space in the Management Suite. We also have Ear Defenders available on request, again simply approach a Guest Services Officer and they will be happy to help.

The Vue cinema have autism-friendly screenings at 10am on the last Sunday of each month.  If you'd like any more information, call the Vue customer services team on 0345 308 4620 (calls are charged at your local rate).

Cash Machines

Two HSBC ATMs are based outside the HSBC bank in the main Compass Square. An external Barclays Bank ATM is based outside WHSmith.

First Aid

Should you require First Aid assistance please ask a member of staff, we have privacy screening tents and the majority of our team are First Aid trained.

Dogs

Well behaved dogs are welcome, but must be kept on a lead.  Please ensure you clean up after your dog and remember not to leave your pet in a car, especially on a hot day.

If your dogs need a drink we keep a bowl of water for them outside the management suite, around the corner from The Body Shop.

Photobooths

There is a photo booth on the ground floor of the Management Suite and in the WHSmith store.

 

Toilet Facilities

Public toilets are available on the first floor of the Management Suite.

The accessible toilet facility is on the first floor of the Management Suite and can be reached by lift.  These amenities have been funded by Kent County Council to support visitors to the centre with adult social care needs. The space has been decorated in a bright colour scheme and includes a height adjustable bench, accessible handles and a state-of-the-art alarm system.

See individual stores for additional toilet facilities.

Baby Change Facilities: A baby changing room is on the first floor of the Management Suite. 
See individual stores for additional baby change facilities.

Post Box

The post box is situated outside the Management Suite

Amazon Locker

Our Amazon locker is located near Subway and is called Baines.

Instead of delivering a parcel to your home or business address, you can select our Amazon Locker and pick up your parcel at a time that's convenient for you after all parking at Westwood Cross is free and the shops and restaurants and leisure facilities are open late.

Once your parcel is delivered to our Amazon Locker, you'll receive an e-mail notification with a unique pickup code and the address and opening times for your selected Locker location.

When you arrive to collect your parcel, enter your pickup code or scan the barcode using the barcode scanner and follow the instructions on the screen.

Travelling by car

Our car parks are free and we have ample disabled and parent & child parking spaces. These are distributed throughout our car parks which stretch from Primark to Marks and Spencer and from Travelodge to Mecca Bingo. 
Please be aware that neighbouring car parks can charge for parking and to always read the signs where you have chosen to park to confirm whether fees apply.

Westwood Cross is easy to find, right between the seaside towns of Margate and Ramsgate.

Sat nav users should use the postcode CT10 2BF.

Electric Car Charging: Our Pod Point for electric cars is situated in the Primark car park. For information on using the pod visit the Pod-Point website