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Facilities

Accessible Facilities - Parking

We do our best to make that the shopping centre accessible to everyone and are regularly audited to ensure that the services we provide are suitable to ensure that all our visitors are able to enjoy a great day out with us. 

We have over 90 reserved parking spaces for guests with accessibility requirements, these are conveniently located close to shops and restaurants. Please remember to display your blue badge using one of these spaces and kindly remember that not all disabilities are visible.

Our Guest Services teams are always happy to help make your stay at Westwood Cross as enjoyable as possible, please contact them if you would like any help, you can call them on 01843 867273 or speak to any member of Westwood Cross staff.

Amazon Locker

Our Amazon locker is located near Subway and is called Baines.

Instead of delivering a parcel to your home or business address, you can select our Amazon Locker and pick up your parcel at a time that's convenient for you after all parking at Westwood Cross is free and the shops and restaurants and leisure facilities are open late.

Once your parcel is delivered to our Amazon Locker, you'll receive an e-mail notification with a unique pickup code and the address and opening times for your selected Locker location.

When you arrive to collect your parcel, enter your pickup code or scan the barcode using the barcode scanner and follow the instructions on the screen.

Autism Friendly

On Wednesdays and Sundays we do not play music on the shopping mall to make the centre more autism friendly.  Please be aware however that the retailers themselves still could have music playing within their stores on these days. 

There is an autism quiet room in the Community Hub which is near Next. If it is required please just approach a member of our Security and they can open it on request. Should it be busy then there will be space in the Management Suite. We also have Ear Defenders available on request, again simply approach a Guest Services Officer and they will be happy to help.

The Vue cinema have autism-friendly screenings at 10am on the last Sunday of each month.  If you'd like any more information, call the Vue customer services team on 0345 308 4620 (calls are charged at your local rate).

Baby & Children Facilities

Changing facilities: Available on the upper level of the Management Suite and are accessible by lift, there are also facilities in Debenhams and M&S.

Car parking: Our car park is free and we have ample parent & child parking spaces.

Chidren's Club: Join the Westwood Cross Little Bears Kids' Club for discounts including 10% off Clarks and Waterstones as well as 50% off kiddy car hire and up to 30% off restaurants.  Join here https://westwoodx.co.uk/join-little-bears-kids-club

Late-night shopping: When it’s bed time, reward yourself with a little you time. Get a babysitter and enjoy late night shopping with the shops open until 7.30pm on weekdays. Our restaurants, cinema and casino are open even later. 

Bikes

We have several bike racks located around the shopping centre, they can be found near Ability Plus, Primark, the Vue, Travelodge and another between M&S and EE.  Please chain your bike to these racks whilst at the centre.

Cash Machines

Two HSBC ATMs are based outside the HSBC bank in the main Compass Square. An external Barclays Bank ATM is based outside WHSmith.

Dogs

Well behaved dogs are welcome, but must be kept on a lead.  Please ensure you clean up after your dog and remember not to leave your pet in a car, especially on a hot day.

If your dogs need a drink we keep a bowl of water for them outside the management suite, around the corner from The Body Shop.

Guest Services

Guest Services are located in the Management Suite situated between The Body Shop and Subway.  Either head up the stairs or use to lift and turn left for Guest Services where you can buy a gift card, join the Little Bears Kids Club, for lost property or any other enquiries.  Please note that Guest Services are open Monday to Friday 10am – 5pm and Saturday 10am - 6pm.

Lost Property: Our team make every effort to ensure that lost property is returned where possible. If you have lost an item whilst in the Centre, please make enquiries at Guest Services in the management suite above The Body Shop. Your details will be taken and if the item is found, your goods will be returned to you.

To speak to Guest Services call 01843 867273.

Kiddy Cars

Hire a kiddy car and experience for yourself how shopping with the children can be easy and fun. Children can choose which one of the fleet they want to ‘drive’ - from a police car, to a yellow taxi or a sporty little number. 

The cars have a handy storage area and a drinks holder, and a choice of single or double seats. 

To hire, parents or guardians of the child will need to come to Guest Services (upstairs in the management suite) and bring either a passport or photo driving licence and leave a £20 returnable deposit or join the free Little Bears Kids Club and receive 50% off the fee straight away – bring some ID with you.

Cost: £1.50 an hour or £2.50 for two hours (Little Bears Kids Club rate). 

Photobooths

There is a photo booth on the ground floor of the Management Suite and in the WHSmith store.

 

Post Box

The post box is situated outside the Management Suite

Toilet Facilities

Our public and accessible toilets are free to use, you will find them on the first floor of the Management Suite, near Subway.  Feel free to ask stores for their toilets too.

Baby Change Facilities: A baby changing room is on the first floor of the Management Suite. 
See individual stores for additional baby change facilities.

Your Security

Here at Westwood Cross we take your safety and security very seriously. We work closely with Kent Police to ensure Westwood Cross remains a safe and relaxed environment for our guests and staff. We also have our own fully accredited team who are also First Aid trained.. 

We have CCTV that has been installed throughout the centre and our car parks. This is monitored 24/7 by our highly trained security staff. The walkways across the centre have large open spaces and clear sight lines, even the trees and shrubs are routinely cut back to maintain visibility and the car park is well lit.

We ensure security is an integral part of our day to day activities. We ask you to help us by being vigilant for anything or anyone that looks suspicious or out of place.