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What additional safety measures are you putting in place?
Safety measures include; a one-way system, social distancing markers, clear and visible guidance of social distancing and hygiene rules, hand sanitiser stations, heightened cleaning across the centre, queue management and limiting the number of customers in the centre at any one time.
Our Terrace Area from Next to Primark will only operate as one way for pedestrian traffic in peak times - outside of this customers should maintain a two metre distance. The Main Mall area from Debenhams to Boots will have a one way system in place for the foreseeable future.
Will the customer toilets be open?
Yes, customer toilet facilites will be open in the Management Suite; these include ladies, gents, an accessible toilet and parent & child. Please note that we have an enhanced cleaning regime as well as every other toilet, sink and urinal being closed to allow for social distancing. You will be required to wear a face covering whilst within the Managament Suite.
Will there be a limit on the number of people allowed in stores?
Yes, each store will limit the number of customers allowed in at any one time. This will be managed through a queuing system which Westwood Cross has been working with retailers to develop. Queue markings and a passing lane will be in place to ensure social distancing is followed. Queues will also be marked with a ‘do not queue beyond this point’ notice, which we ask customers to follow guidance on.
Do you have a maximum capacity for the centre during COVID-19?
Yes, we have an occupancy alert system in place to limit the number of customers in the centre at any one time. Should maximum occupancy be reached, we will temporarily restrict the number of cars entering the centre for your safety and comfort.
Which stores will be open
All of our stores are expected to open however as we are in the government's Tier 3, the restaurants will only be open for takeaways and deliveries whilst the leisure venues will remain closed for now.
When will the centre be fully open?
We are continuing to follow government guidance and will provide an update on any future store openings when the time is right.
