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Reopening FAQs

Here's what you need to know

 

What additional safety measures are you putting in place?


We have been working hard to prepare the centre and have been following strict government guidance. Additional safety measures include; a one way system, social distancing markers, clear and visible guidance of social distancing and hygiene rules, hand sanitiser stations, heightened cleaning across the centre, queue management and limiting the number of customers in the centre at any one time.

Our Terrace Area from Next to Primark will only operate as one way for pedestrian traffic in peak times - outside of this customers should maintain a two metre distance. The Main Mall area from Debenhams to Boots will have a one way system in place for the foreseeable future.


Will the customer toilets be open?


Customer toilets are currently closed and are set to reopen on 18th June so we ask for customers to plan their trip with this in mind. When reopen, there will be increased cleaning as well as every other toilet, sink and urinal being closed to allow for social distancing.


Will there be a cap on the number of people allowed in stores?


Each store will limit the number of customers allowed in at any one time. This will be managed through a queuing system which Westwood Cross have been working with retailers to develop. Queue markings and a passing lane will be in place to ensure social distancing is followed. Queues will also be marked with a ‘do not queue beyond this point’ notice, which we ask customers to follow guidance on.


What’s the maximum capacity for the centre during COVID-19?


We are unable to share footfall figures, but we have an occupancy alert system in place to limit the number of customers in the centre at any one time.


What stores are open from Monday 15th June?


Body Shop
Debenhams
Primark
JD Sport
River Island
Next
Foot Asylum
Yours
Clintons
TK Maxx/ Homesense
O2


When will the centre be fully open?


We are continuing to follow government guidance and will provide an update on any future store openings when the time is right.


Will you be hosting any events this summer?


We have no planned events this summer.