Welcome to Westwood Cross
With the new government guidelines introduced on 30th November 2021, the health and wellbeing of all visitors to Westwood Cross remains our highest priority.
Below is some information you may find useful when visiting us…
Face coverings
From 30th November 2021, anyone visiting must wear a face covering when visiting our shops and indoor parts of the centre, unless they are exempt. Our teams will also continue to wear face coverings, unless exempt, to protect those around them.
Social distancing
In this time of change, we ask that everyone visiting treats fellow guests and staff with respect and gives each other a little bit of extra space.
Be kind
The pandemic has been an incredibly difficult time for many people and our outlook is one of positivity and excitement as we welcome guests into a safe, fully reopened Westwood Cross!
Our teams are on hand to keep everyone safe – please treat them with respect. Thank you for your ongoing cooperation.
Good hand hygiene
Whilst visiting Westwood Cross, please regularly sanitise or wash your hands to keep yourself and others safe. Our hand sanitising stations will remain in place at various locations throughout the mall and handwashing facilities are available in the centre toilets.
Centre cleaning
Our teams continue to work hard to ensure all our guests feel safe when they visit Westwood Cross. This means we’ll continue to maintain the cleaning regimes we’ve had in place throughout the pandemic.
FREQUENTLY ASKED QUESTIONS
Do all visitors have to wear a face covering?
From 30th November 2021, anyone visiting must wear a face covering indoors (unless they are exempt) and our teams will also continue to wear face coverings to protect those around them. We ask that anyone visiting treats fellow guests and staff with respect and gives each other a little bit of extra space.
Will you still be making hand sanitiser freely available for the public?
Hand sanitising stations will remain in place at various locations around the centre.
How will you stop an outbreak of Covid?
Our teams continue to work hard to ensure all our guests feel safe when they visit. That means we’ll continue to maintain the cleaning regimes we’ve had in place throughout the pandemic, and we’ll continue to make hand sanitisers available to all our guests. It’s important to note, that our Covid risk assessment remains in place, and we will continue to follow all the necessary guidance.
Do you have any plans to change opening hours to prevent overcrowding?
No, however we encourage all guests to visit our website and check with individual stores before setting off, as times may vary. We would also suggest that people visit during quieter periods.
Will staff be tested before being allowed to work with the public?
No, as this is not a Government requirement. However, our teams are incredibly experienced in keeping our centre safe and clean and are well versed in managing the re-opening of non-essential retail. Should any of our staff show Covid-19 symptoms, then we will be asking them to self-isolate and follow Government guidelines.
How can I find out the most up to date store information, and details of store opening times?
Please take a look at the retailer's page on this website. To avoid disappointment, please call the retailer directly, ahead of your visit.
Is cash being accepted at stores or will it be card payment only?
Please check with our individual retailers however, we expect many shops to accept card payment only and you should be prepared to pay by card.
Are all the toilets open?
All toilet facilities will be open with social distancing measures in place.
Will all the baby feeding and changing facilities be open?
All toilets and baby change facilities are open.
What hours will the centre be open?
Our core opening hours and special seasonal hours can be found on our opening hours page here.
