Welcome to Westwood Cross
The health and wellbeing of all visitors to Westwood Cross remains our highest priority.
Below is some information you may find useful when visiting us…
Face coverings
We encourage everyone visiting Westwood Cross to wear a face mask, continue to keep distance and be considerate to each other.
Social distancing
Health and safety is our number one priority, and we will continue to follow the Government’s guidelines. We ask everyone visiting our centre, to treat each other with respect and give one another plenty of space.
Be kind
The pandemic has been an incredibly difficult time for many people and our outlook is one of positivity and excitement as we welcome back guests into a safe, fully reopened Westwood Cross!
Our teams are on hand to keep everyone safe – please treat them with respect. Thank you for your ongoing cooperation.
Good hand hygiene
Whilst visiting Westwood Cross, please regularly sanitise or wash your hands to keep yourself and others safe. Our hand sanitising stations will remain in place at various locations throughout the mall and handwashing facilities are available in the centre toilets.
Centre cleaning
Our teams continue to work hard to ensure all our guests feel safe when they visit Westwood Cross. This means we’ll continue to maintain the cleaning regimes we’ve had in place throughout the pandemic.
FREQUENTLY ASKED QUESTIONS
Do all visitors have to wear a face covering?
We encourage everyone visiting Westwood Cross to wear a face mask, continue to keep distance and be considerate to each other. Thank you for your ongoing cooperation.
Will you still be making hand sanitiser freely available for the public?
Hand sanitising stations will remain in place at various locations around the centre.
How will you stop an outbreak of Covid if all the rules are being relaxed?
Our teams continue to work hard to ensure all our guests feel safe when they visit. That means we’ll continue to maintain the cleaning regimes we’ve had in place throughout the pandemic, and we’ll continue to make hand sanitisers available to all our guests. It’s important to note, that our Covid risk assessment remains in place, and we will continue to follow all the necessary guidance.
Do you have any plans to change opening hours to prevent overcrowding?
No, however we encourage all guests to visit our website and check with individual stores before setting off, as times may vary. We would also suggest that people visit during quieter periods – we’ll be promoting these through our digital channels.
At Westwood Cross typically our quieter times are mornings, and late afternoons into the evening.
Are you changing centre capacity?
Yes, with social distancing guidance being lifted we will be reverting to the capacity levels we had prior to Covid.
Will staff be tested before being allowed to work with the public?
No, as this is not a Government requirement. However, our teams are incredibly experienced in keeping our centre safe and clean and are well versed in managing the re-opening of non-essential retail. Should any of our staff show Covid-19 symptoms, then we will be asking them to self-isolate and follow Government guidelines.
How can I find out the most up to date store information, and details of store opening times?
Please take a look at the retailer's page on this website. To avoid disappointment, please call the retailer directly, ahead of your visit.
Is cash being accepted at stores or will it be card payment only?
Please check with our individual retailers however, we expect many shops to accept card payment only and you should be prepared to pay by card.
Are all the toilets open?
All toilet facilities will be open with social distancing measures in place.
Will all the baby feeding and changing facilities be open?
All toilets and baby change facilities are open.
